1． Introduction to Ruyi Service
    Great wall of china“Ruyi service”Built in2004Year， It is a specialized after-sales service brand of China Great Wall Technology Group Co., Ltd.
“Ruyi service” Specializing in servers for the Great Wall brand Notebook、 For many years, we have been following the service purpose of "Care, User First" in our after-sales service work for desktop computers and other series products. Our work style is "warm, meticulous, rigorous, standardized, fast and efficient", By“ The service concept of "inheriting civilization and experiencing perfection" provides professional guarantee services for Great Wall users across the country.

2．Service outlet
“Ruyi service” Building over a thousand service stations nationwide, Have3000+ Renowned domestic computer product technology certification service engineer, providing professional services in multiple cities across the country Standard、 Standardized localized after-sales service, with the ability to provide on-site repair services and replace spare parts within 2 hours.andard

3. Customer Contact Center
“Ruyi service” Based on the trusted Internet, 4 PS The international standard for call centers aims to build first-class online telephone service capabilities, establishing a 400 (4008118888) hotline telephone service and online service network from five dimensions: Strategy and Planning, People and Management, Process and Operations, Platform and Environment, and Performance and Experience. It can provide year-round 7 * 24 free telephone online services for users nationwide VIP Project specialist dedicated line service and email The public、Applets、 Multiple efficient services such as remote assistance and multi-channel access. The customer contact center is responsible for overall coordination and scheduling of service resources nationwide, providing comprehensive services from pre-sales consultation to after-sales service& One-stop service， Meet the diverse service needs of all customers.
“Ruyi service”400 Online services have achieved "one point call, full tracking; one point fault, full service; one point service, Full monitoring" A three-dimensional and comprehensive service.
“Ruyi service” We are dedicated to providing customers with high-quality and satisfactory online services, making the user experience of Great Wall even more perfect.

4．Spare parts supply system
“Ruyi service” A four level spare parts supply system has been established nationwide, including a central warehouse, regional sub warehouses, direct station warehouses, and dedicated warehouses that combine point and surface operations.
The first level is to set up central warehouses in Beijing and Shenzhen respectively, which can provide spare parts supply guarantee for service outlets and sub warehouses nationwide at any time;
At the second level, multiple regional sub warehouses have been built based on important node provinces (subsidiaries in various regions) to quickly supply spare parts needs for service outlets within the region;
At the third level, relying on Ruyi's self operated service outlets, establish reserve materials and backup sub warehouses for regional self operated outlets;
The fourth level is the exclusive library built at the service station based on important projects or contracts.
    “Ruyi service” Unified spare parts supply management and allocation are carried out through a service management system, and a unified warehousing management model is implemented.
  “Ruyi service” Efficient spare parts management and supply chain can maximize the protection of users' service needs.